1. There is no transparency regarding commissions.If you can't clearly explain the structure of fees, the conditions for depositing and withdrawing funds, or if there are hidden charges or vague wording, it's a red flag. All financial conditions should be clear in advance, without any surprises for withdrawals, turnover, or additional services.
2. No help with configuration.Just giving you an office is no longer even a basic level of service. A partner should be interested in your results: help you at the start, get involved in solving problems, and, if necessary, call you and accompany the launch process. If you can't reach support for several hours or are left alone with a problem, it's worth considering changing your rental.
3. There are no cases or real expertise.If a partner doesn't have any confirmed cases, numbers, or understanding of how the source works, it's a significant risk. It's not just about providing an account, but also about understanding the algorithms, formats, learning logic, and scaling. This depends heavily on the infrastructure and team's level.
4. There is an internal booking department*.If a partner has their own buying team, it can be a conflict of interest. In this case, you may not be the only priority, as the partner may be scaling their own buying efforts and testing hypotheses on the same infrastructure.
When an agency has its own buying team, there is always a risk of competition for resources, attention, and decision-making speed. A partner who does not have their own buying team is typically focused on delivering results for their clients rather than developing their own buying efforts in parallel.
When it comes to infrastructure and support, it's important to understand where "partnership" ends and the team's internal priorities begin.
*We talked about this in detail in our article: "Buying + Agency: how it affects your profit”.What does cooperation with a strong partner look like?
We understand that there is no such thing as an ideal. However, there are clear guidelines that can help you determine whether you are dealing with a simple issue or a team that is genuinely interested in your results.
We asked several teams what perfect collaboration means to them. Their names have been removed at their request.
Customer #1:"For me, everything starts with transparency. I come in and I'm immediately given clear terms: fees, deposits. No hidden charges or 'let's discuss it later.' We're pouring in big budgets, so it's crucial for me that the support team doesn't ignore me but responds quickly and to the point. In our industry, speed is money. If communication slows down, so does the economy."
Customer #2:“Three things are important to me: no internal bidding, quick communication with source support, and prompt approval of applications and creatives.”
Customer #3:"I've only recently joined Moloco, so it was important for me to understand how the source works. I needed recommendations from these experts: on events, settings, and the logic of the source. There were technical aspects that needed to be addressed. I also had many questions about app design, and they helped me with that as well. For me, the ideal partner is someone who can answer even the most unusual questions."